Privacy Policy
We take your privacy seriously. This comprehensive policy explains how qoravelinex collects, uses, protects, and manages your personal information when you use our financial education services.
Information We Collect
When you interact with our financial education platform, we collect several types of information to provide you with personalised learning experiences and business growth resources. Here's what we gather and why:
- Personal identification details including your full name, email address, phone number, and business information when you register for programs
- Educational progress data such as course completion rates, quiz results, and learning preferences to tailor your experience
- Communication records including support tickets, feedback submissions, and correspondence with our education team
- Technical information like IP addresses, browser types, device specifications, and website interaction patterns
- Business context information including industry type, company size, and specific financial education goals you've shared
- Payment details processed securely through our authorised payment processors for program fees and materials
How We Use Your Information
Your personal information serves several important purposes in delivering quality financial education. We use this data responsibly to enhance your learning journey and provide relevant business growth insights.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Learning data, progress metrics | Contract performance |
| Personalised education recommendations | Learning preferences, business goals | Legitimate interest |
| Communication and support services | Contact details, correspondence history | Contract performance |
| Platform improvement and analytics | Usage patterns, technical data | Legitimate interest |
Data Sharing and Third Parties
We maintain strict control over your personal information and only share data with trusted partners who help us deliver educational services. Our approach prioritises your privacy while ensuring you receive comprehensive support.
Authorised payment processors handle financial transactions securely, receiving only the information necessary to process payments for educational programs. Educational technology providers who power our learning management systems access technical data to maintain platform functionality and performance.
We never sell your personal information to marketing companies or data brokers. Any data sharing occurs exclusively to support your educational experience or fulfil legal obligations under Australian privacy law.
Your Privacy Rights Under Australian Law
As an Australian-based education provider, we comply with the Privacy Act 1988 and the Australian Privacy Principles. You have several important rights regarding your personal information that we actively support.
- Access your personal information and request copies of data we hold about your educational journey
- Correct inaccurate or outdated information in your learner profile within 30 days of notification
- Request deletion of your personal data, subject to record-keeping requirements for educational providers
- Object to certain processing activities, particularly for marketing communications you no longer wish to receive
- Receive your data in a portable format if you choose to transfer to another educational platform
- Lodge complaints with the Office of the Australian Information Commissioner if privacy concerns arise
To exercise these rights, contact our privacy team using the details provided below. We respond to all privacy requests within 30 days and work with you to resolve any concerns promptly.
Data Security and Protection Measures
Protecting your educational data requires multiple layers of security. We've implemented comprehensive measures to safeguard your information from unauthorised access, loss, or misuse throughout your learning journey.
Technical safeguards include encrypted data transmission using TLS 1.3 protocols, secure database storage with regular backup procedures, and restricted access controls limiting staff access to necessary information only. Our servers are housed in Australian data centres that meet ISO 27001 security standards.
Organisational measures involve regular staff training on privacy obligations, confidentiality agreements for all team members handling personal data, and annual security audits conducted by independent cybersecurity specialists. We maintain detailed incident response procedures should any security event occur.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfil educational purposes and meet legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course completion records | 7 years after completion | Educational provider obligations |
| Financial transaction records | 7 years from transaction date | Australian taxation requirements |
| Marketing communications data | Until consent withdrawn | Ongoing communication preferences |
| Technical logs and analytics | 2 years from collection | Platform improvement and security |
International Data Transfers
While we primarily store data within Australia, some educational technology services may involve international transfers to countries with adequate privacy protections. When this occurs, we implement additional safeguards to maintain your privacy rights.
Any international transfers comply with Australian Privacy Principle 8, ensuring recipient countries have substantially similar privacy laws or that we've established contractual protections. We provide clear notification when services involve international data processing and obtain consent where required.
Cookies and Website Analytics
Our educational platform uses cookies and similar technologies to enhance your learning experience and understand how you interact with our content. These tools help us personalise your educational journey and improve our services.
- Essential cookies that maintain your login status and course progress as you navigate between lessons
- Analytical cookies that help us understand which educational content proves most valuable to learners
- Functional cookies that remember your preferences for video playback speed and content display options
- Performance cookies that monitor platform loading times and identify technical improvements needed
You can control cookie settings through your browser preferences, though disabling essential cookies may limit platform functionality. We respect your choices and provide clear options for managing your privacy preferences.
Changes to This Privacy Policy
We review and update this privacy policy annually or when significant changes occur to our data handling practices. Material changes receive prominent notification through email and platform announcements, giving you time to review new terms.
Previous versions of this policy remain available upon request. We maintain transparency about how privacy practices evolve and ensure you understand any changes that might affect your personal information handling.
Continued use of our educational services after policy updates indicates acceptance of revised terms. If you disagree with changes, you can request data deletion and account closure at any time.